ITM Teller
Three Rivers Bank of Montana Three Rivers Bank of Montana Whitefish, MT Whitefish, MT Full-time Full-time $17 - $21 an hour $17 - $21 an hour Position:
ITM Teller Reports To:
Retail Supervisor FLSA Status:
Non-exempt Hourly Location:
Whitefish Position Summary The primary responsibility of the ITM Teller position is to process financial transactions for customers of Three Rivers Bank through remote video conferencing in accordance with the organization's Mission Statement and Core Values including the Advantage Business Model.
Typical scheduled hours will be Monday - Friday.
The position reports to the Retail Supervisor.
Essential Functions oProcess pay and receive transactions to include deposits, withdrawals, cash checks, process loan payments and payoffs, and process and post credit card payments through remote videoconferencing promptly and accurately.
oDisplay an engaging, on-screen presence and positive attitude, while effectively communicating through ITM screen.
oLearning and maintaining technological skills for the operation of the Interactive Teller Machine(ITM).
oAbility to balance and prioritize a variety of tasks and transactions at one time.
oAssist customers with closing accounts.
oComplete and review BSA/AML reports when necessary - keep apprised of BSA regulatory requirements.
oAssist customers with account inquiries and reconciliations.
oHandle all transactions with accuracy.
oReconcile virtual cash drawer at end of shift, between core and network manager.
oReview and process mobile capture items including items via remote deposits.
oProcess work timely and submit batches with minimal errors.
oMaintain knowledge of bank policies, procedures, and regulatory compliance requirements.
oMaintain knowledge of banking products and services to cross-sell to customers oAdherence to the Advantage Business Model and being Montana Tough.
oProvide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
October 2023 Additional Responsibilities Complete required compliance and educational training annually.
Must be willing to complete other duties as assigned.
Participate in a minimum of two Heritage Club events annually.
Participate in two Highlander Track events annually.
Participate in two community events annually sponsored by Three Rivers Bank.
Skills and Competencies 1
years of experience in a teller or new account/personal banker role with a financial institution is preferred.
Minimum of one year of customer service experience.
Must have above-average technological skills or the ability to learn and apply new technologies, processes, and procedures.
Must be bondable.
Must be willing to work digital branch hours, which may differ slightly from office hours.
Basic accounting knowledge desirable.
Knowledge of and ability to use personal computer and 10-key.
Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization.
Treats all customers with respect even in the most negative situation.
Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.
Must maintain confidentiality at all times due to the nature of information about customers and transactions.
Work cooperatively and respectfully with all Bank Team Members.
Self-directed - must be able to fulfill the responsibilities of the position with minimal supervision.
Must be able to prioritize and organize responsibilities to maximize productive results.
Physical Demands Normal office environment Extended PC viewing, keyboarding with periods of sedentary work May be required to stoop, kneel, stand, walk, talk, hear, reach with hands and arms.
Occasionally required to lift/move up to 50 pounds.
The physical demands noted above are representative of those that must be met by an employee to successfully perform the essential function of the position.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year No experience needed Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Cash handling:
1 year (Preferred) Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
ITM Teller Reports To:
Retail Supervisor FLSA Status:
Non-exempt Hourly Location:
Whitefish Position Summary The primary responsibility of the ITM Teller position is to process financial transactions for customers of Three Rivers Bank through remote video conferencing in accordance with the organization's Mission Statement and Core Values including the Advantage Business Model.
Typical scheduled hours will be Monday - Friday.
The position reports to the Retail Supervisor.
Essential Functions oProcess pay and receive transactions to include deposits, withdrawals, cash checks, process loan payments and payoffs, and process and post credit card payments through remote videoconferencing promptly and accurately.
oDisplay an engaging, on-screen presence and positive attitude, while effectively communicating through ITM screen.
oLearning and maintaining technological skills for the operation of the Interactive Teller Machine(ITM).
oAbility to balance and prioritize a variety of tasks and transactions at one time.
oAssist customers with closing accounts.
oComplete and review BSA/AML reports when necessary - keep apprised of BSA regulatory requirements.
oAssist customers with account inquiries and reconciliations.
oHandle all transactions with accuracy.
oReconcile virtual cash drawer at end of shift, between core and network manager.
oReview and process mobile capture items including items via remote deposits.
oProcess work timely and submit batches with minimal errors.
oMaintain knowledge of bank policies, procedures, and regulatory compliance requirements.
oMaintain knowledge of banking products and services to cross-sell to customers oAdherence to the Advantage Business Model and being Montana Tough.
oProvide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
October 2023 Additional Responsibilities Complete required compliance and educational training annually.
Must be willing to complete other duties as assigned.
Participate in a minimum of two Heritage Club events annually.
Participate in two Highlander Track events annually.
Participate in two community events annually sponsored by Three Rivers Bank.
Skills and Competencies 1
years of experience in a teller or new account/personal banker role with a financial institution is preferred.
Minimum of one year of customer service experience.
Must have above-average technological skills or the ability to learn and apply new technologies, processes, and procedures.
Must be bondable.
Must be willing to work digital branch hours, which may differ slightly from office hours.
Basic accounting knowledge desirable.
Knowledge of and ability to use personal computer and 10-key.
Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization.
Treats all customers with respect even in the most negative situation.
Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.
Must maintain confidentiality at all times due to the nature of information about customers and transactions.
Work cooperatively and respectfully with all Bank Team Members.
Self-directed - must be able to fulfill the responsibilities of the position with minimal supervision.
Must be able to prioritize and organize responsibilities to maximize productive results.
Physical Demands Normal office environment Extended PC viewing, keyboarding with periods of sedentary work May be required to stoop, kneel, stand, walk, talk, hear, reach with hands and arms.
Occasionally required to lift/move up to 50 pounds.
The physical demands noted above are representative of those that must be met by an employee to successfully perform the essential function of the position.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Job Type:
Full-time Pay:
$17.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year No experience needed Physical setting:
Office Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Preferred)
Experience:
Cash handling:
1 year (Preferred) Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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